Public offer (terms for customers)

Draft text — in force until reviewed by a lawyer.

1. General

1.1. inadvance.uz (the "Platform") lets you book ahead at restaurants, salons, sports fields and venues (the "Places").

1.2. This is a public offer under the Civil Code of the Republic of Uzbekistan. By signing up or paying for a booking you accept its terms in full.

1.3. The service itself is provided by the Place's owner. The Platform acts as an intermediary for booking, taking the payment and paying the owner.

2. Booking

2.1. You pick the time on the Place's page. While you pay, the time is held for you for 5 minutes.

2.2. A booking is confirmed once paid in full. At venues a booking is a request: the owner confirms within 24 hours, otherwise you get a full refund.

2.3. You can hold at most 3 active bookings at one Place at a time.

2.4. You give your phone number when booking, so the owner can reach you.

3. Price and payment

3.1. Prices are shown in so'm on the Place's page and at checkout. The final amount is shown before you pay and is calculated by the site.

3.2. Payments go through Payme or Click. The Platform does not store your card details.

3.3. One discount per booking: a promo code, loyalty points or a referral discount.

4. Cancellations and refunds

4.1. Cancellations and refunds follow the Cancellation and refund policy. In short: cancel early for a full refund; cancel late and 15% is kept; no refund for a no-show.

4.2. Late means less than 72 hours before the start for venues and less than 24 hours for other Places.

5. Obligations

5.1. You arrive at the booked time, follow the Place's rules and give correct details.

5.2. The owner provides the service as booked. If the owner cancels, you get a full refund.

5.3. The Platform keeps booking and payments running and handles disputes.

6. Reviews

6.1. You can review a Place after your visit. Abusive, false or promotional reviews may be removed.

7. Liability

7.1. The owner is responsible for the quality of the service. If something went wrong, report it before 10:00 the day after your visit and an admin will look into it.

8. Personal data

8.1. Your personal data is handled under the Privacy policy.

9. Contact

9.1. Support works through Telegram: the bot answers around the clock, a person 09:00–21:00.